Threadplus is committed to 100% customer satisfaction! If you are unsatisfied for any reason, you must return your purchase within 30 days of the ship date* – WITH ORIGINAL PACKAGING. No questions asked! No restocking fees!
- If the item in defective or damaged in shipping, mail email@example.com with your order number and mention if you would like to receive an exchange or refund. If item is defective we will issue a pre-paid return-shipping label. In all other cases, buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice. We will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse. If you have requested a replacement item(s), it will be shipped within 1-2 business day after receiving the returned item(s).
2. To exchange your purchase, simply contact firstname.lastname@example.org to place your new order and receive your return authorization number. Your exchange will ship within 1-2 business days. Please note, customer is responsible for return shipping unless original item is defective or damaged in shipping.
2. We do not accept any returns after 30 days from ship date.
3. If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue.
4. To cancel an order, please contact email@example.com as soon as possible. If your order has not yet shipped, we will attempt to cancel your order and provide confirmation within 24 business hours. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse.
5. . All refund recipients will receive an email confirmation for their records.